Support Engineer – Cloud & DevOps – Veldhoven / Hybride

Be part of a greenfield project in the world of Media & Entertainment

At merapar, we combine cutting-edge technology with a true passion for media. From our fast-growing team in the Netherlands, we work on innovative solutions in Cloud, Data, and Streaming. We're now building a brand-new team and are looking for two Support Engineers (junior & medior level) with a hands-on mindset and a passion for technology.

Why we need you!

Over the past few years, we've had the opportunity to deliver some truly exciting projects for our customers. Many of them choose to stay connected with us — not just because of what we’ve built, but because they know we’re there when it matters.

To ensure everything continues to run smoothly, we need a dedicated point of contact who can support our customers when issues arise. That’s where you come in.

You’re not expected to have all the answers right away. In the beginning, you’ll work closely with your team to investigate and resolve issues together. Over time, we’ll help you grow into someone who can work more autonomously and become a trusted technical sparring partner for our customers.

What will you be doing?

• Working closely with customers and translate their needs into practical solutions.

• Maintain regular contact with customers in both Dutch and Englisch and help turn their challenges into effective solutions.

• From day one, you'll help design and set up support structures, incident procedures, and monitoring systems.

• Analyse and resolve complex issues in production environments.

• Contribute ideas to improve our support processes and cloud infrastructure.

• We’ll train you to work with technologies such as AWS, Kubernetes, ECS, Prometheus, CloudWatch, and Grafana.

Work Rhythm & Team Dynamics

We value work-life balance and ensure our schedules are sustainable and flexible.

• You work in a hybrid setup, with an average of two days per week at our office in Veldhoven.

• You work five days a week, with the flexibility to choose between a 36- to 40-hour workweek.

• You’re part of a small, close-knit team — two colleagues based in the Netherlands and two internationally — working on a greenfield cloud platform.

• Every four weeks, you take part in a one-week 24/7 on-call rotation.

What can you expect from us?

• A competitive starting salary

• 27 vacation days per year

• Holiday allowance (8% of your gross annual salary)

• A solid pension scheme

• A hybrid working model

• Additional compensation for participating in the on-call rotation

• Supportive colleagues to spar with and learn from

• Opportunities for professional development — including both technical and soft skills training

• Regular team outings and social events

• A healthy work-life balance, even with standby duties — we make sure there’s time to recharge